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AI for Business Productivity with Microsoft Copilot & ChatGPT

Master prompt engineering, build AI-powered workflows across Microsoft 365, and create AI assistants for your team — without writing a single line of code.

Free after redundancy in Wales with Welsh Government ReAct+ funding

Check if you qualify Download course info (PDF)
5 daysAbout 40 hours, 9am to 5pm
BeginnerLevel
Maesteg or onlineLlynfi Enterprise Centre or live online
£0With ReAct+ funding

What you'll learn on the AI for Business Productivity course.

AI is no longer a future skill — it's the baseline. Job adverts across Wales now list Copilot, ChatGPT and AI literacy as essential, but most workplaces give no formal training on how to actually use them. This five-day intensive fixes that.

By Friday afternoon you'll have written prompts that produce reliable results, built personal AI workflows that save you hours each week, and created a working AI assistant for your team.

You don't need any technical background. If you can use email, you can succeed on this course.

40hIntensive training
5Hands-on labs
3Portfolio deliverables
1:6Tutor ratio max

Five days, one step at a time.

Mornings are taught sessions. Afternoons are hands-on labs where you build something real.

  1. Day 1

    AI Foundations & Prompt Engineering

    How LLMs actually work, why they hallucinate, and how to talk to them for reliable results.

    • How LLMs work (ChatGPT, Claude, Copilot)
    • The CRAFT prompt framework
    • Zero-shot vs few-shot prompting
    • System prompts & personas
    • AI ethics & safe use at work
    • Spotting hallucinations early

    LabBuild your first 10 production prompts

  2. Day 2

    Microsoft Copilot in Practice

    Copilot across the entire Microsoft 365 stack — from Word drafting to Excel analysis to PowerPoint decks.

    • Copilot in Word — drafting & rewriting
    • Copilot in Excel — data analysis & formulas
    • Copilot in PowerPoint — decks from scratch
    • Copilot in Outlook — email triage at scale
    • Copilot in Teams — meeting recaps
    • OneDrive & document grounding

    LabRebuild a week's worth of admin in 90 minutes

  3. Day 3

    ChatGPT for Business Workflows

    When to use Copilot vs ChatGPT vs Claude, plus reusable workflows for HR, finance, marketing and operations.

    • Choosing between ChatGPT, Claude & Copilot
    • Custom GPTs & project workspaces
    • AI workflows for HR
    • AI workflows for finance & marketing
    • Building reusable prompt libraries
    • Tracking AI productivity gains

    LabDesign your team's AI workflow

  4. Day 4

    AI Assistants Without Code

    Build working AI assistants tailored to your business using Microsoft Copilot Studio — no coding required.

    • Microsoft Copilot Studio basics
    • Department-specific AI assistants
    • Connecting AI to your data
    • Approval workflows & human-in-loop
    • Testing & evaluation
    • Deploying to Teams or SharePoint

    LabBuild a working AI assistant for your role

  5. Day 5

    AI Policy, Governance & Capstone

    Write a real AI policy, governance framework and rollout plan — the deliverable that gets you hired or promoted.

    • Writing an AI usage policy
    • Risk management & governance
    • GDPR & data protection with AI
    • Measuring AI productivity gains
    • Rolling AI out across a team
    • Pitching AI investment to leadership

    CapstonePresent your AI workflow + policy to the cohort

Learners using Microsoft Copilot and ChatGPT on the free AI for Business Productivity course

Three real projects for your CV.

You leave with work you can show an employer, not just a certificate.

  • AI-Powered Workflow Project

    A complete AI workflow tailored to your job function — documented, tested, ready to deploy on Monday morning.

  • AI Policy Template

    A written AI usage policy your future employer can adopt. Covers safe use, data protection and governance.

  • Working AI Assistant

    A live AI assistant built in Copilot Studio — connected to real data, deployable to Teams or SharePoint.

Is this course right for you?

Best for: Office workers, SMEs, public sector, jobseekers.

This is for you if…

  • You work in admin, HR, finance, marketing or general office roles
  • You're worried AI might affect your role and want to get ahead
  • You've been made redundant and want to come back stronger
  • You can use email and Microsoft Office at a basic level
  • You want skills employers are actively screening for right now

It's probably not for you if…

  • You're already an experienced AI developer
  • You want to learn LLM coding from scratch (try our Developer course)
  • You're looking for a self-paced course
  • You can't commit to all five days

Your next chapter starts a week on Monday.

Five days is all it takes. Check you qualify, then reserve your place on the next AI for Business Productivity course.

Reserve my place Check if you qualify