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NHS & Public Sector Digital Skills Masterclass

Built for the specific digital transformation demands of NHS Wales, Welsh councils and housing associations. Real public sector scenarios, not generic corporate training.

Free after redundancy in Wales with Welsh Government ReAct+ funding

Check if you qualify Download course info (PDF)
5 daysAbout 40 hours, 9am to 5pm
BeginnerLevel
Maesteg or onlineLlynfi Enterprise Centre or live online
£0With ReAct+ funding

What you'll learn on the NHS Digital Skills course.

NHS Wales and Welsh local authorities are investing heavily in digital — but their staff haven't had the training to match. This course fills the gap with content designed specifically for public sector contexts.

You'll work through real scenarios: referral pathways, patient data governance, citizen-facing services, internal workflows. The tools are Microsoft 365, Power Platform and AI — but applied to the problems your organisation actually faces.

No technical background needed. If you work in the public sector and want to be more digitally confident, this is for you.

40hIntensive training
5Hands-on labs
3Portfolio deliverables
1:6Tutor ratio max

Five days, one step at a time.

Mornings are taught sessions. Afternoons are hands-on labs where you build something real.

  1. Day 1

    Digital Transformation Principles

    What digital transformation actually means for public services — beyond the buzzwords to practical action.

    • Digital transformation in public sector
    • Welsh Government digital strategy
    • Change management essentials
    • User-centred service design
    • Digital maturity assessment
    • Building a business case

    LabAssess the digital maturity of your organisation

  2. Day 2

    Data Governance & GDPR

    Public sector data carries unique responsibilities. Governance frameworks, GDPR compliance, and safe data handling.

    • Data governance frameworks
    • GDPR for public sector
    • Data Protection Impact Assessments
    • Information asset registers
    • Subject access requests
    • Data sharing agreements

    LabCreate a Data Protection Impact Assessment for a real scenario

  3. Day 3

    Microsoft 365 for Public Sector

    Teams, SharePoint, OneDrive and Outlook — configured specifically for how public sector organisations work.

    • Teams channels & governance
    • SharePoint document management
    • Shared calendars & booking
    • Outlook rules & delegation
    • OneDrive security settings
    • Information barriers & sensitivity labels

    LabDesign a Teams workspace for a department with proper governance

  4. Day 4

    AI in Healthcare & Public Services

    AI opportunities and risks specific to healthcare, social care and public administration — realistic, not hype.

    • AI in NHS Wales (current state)
    • Clinical decision support
    • AI for triage & scheduling
    • Ethical AI in healthcare
    • AI risk in public services
    • Procurement of AI tools

    LabEvaluate an AI tool for a specific public sector use case

  5. Day 5

    Power Platform & Service Design

    Build citizen-facing digital services using Power Apps, Power Automate, and proper service design thinking.

    • Power Apps for citizen services
    • Power Automate for approvals
    • Forms & data collection
    • Accessible design principles
    • Pilot testing & iteration
    • Implementation planning

    CapstoneBuild a citizen-facing digital service prototype

Public sector staff working with data on the free NHS and Public Sector Digital Skills course

Three real projects for your CV.

You leave with work you can show an employer, not just a certificate.

  • Digital Transformation Roadmap

    A documented roadmap for digital improvement in your organisation — with priorities, timelines and business cases.

  • Data Governance Framework

    A DPIA, information asset register and data governance policy tailored to your public sector context.

  • Citizen Service Prototype

    A working Power Apps prototype for a citizen-facing service — something you can demo to your leadership team.

Is this course right for you?

Best for: NHS staff, councils, housing associations.

This is for you if…

  • NHS Wales staff at any level wanting digital confidence
  • Council or housing association employees
  • Admin, clinical or operational staff in public sector
  • You want to lead digital change in your organisation
  • You work with patient or citizen data and want to handle it better

It's probably not for you if…

  • You work in private sector and want generic digital skills
  • You're already a public sector IT specialist
  • You want deep coding or development skills
  • You need certification-focused training

Your next chapter starts a week on Monday.

Five days is all it takes. Check you qualify, then reserve your place on the next NHS Digital Skills course.

Reserve my place Check if you qualify