BEGINNER · 5 DAYS · FULLY FUNDED

NHS & Public Sector Digital Skills Masterclass

Built for the specific digital transformation demands of NHS Wales, Welsh councils and housing associations. Real public sector scenarios, not generic corporate training.

DURATION
5 days
~40 hours total
FORMAT
In-person or online
Maesteg · Bridgend
LEVEL
Beginner
NHS staff
COST
£0 to you
100% ReAct+ funded
// About this masterclass

What you'll learn in five days.

NHS Wales and Welsh local authorities are investing heavily in digital — but their staff haven't had the training to match. This course fills the gap with content designed specifically for public sector contexts.

You'll work through real scenarios: referral pathways, patient data governance, citizen-facing services, internal workflows. The tools are Microsoft 365, Power Platform and AI — but applied to the problems your organisation actually faces.

No technical background needed. If you work in the public sector and want to be more digitally confident, this is for you.

40h
Intensive training
5
Hands-on labs
3
Portfolio deliverables
1:6
Tutor ratio max
// Day-by-day curriculum

Five days. Five outcomes. One transformed career.

Mornings are taught sessions, afternoons are hands-on labs where you build something real.

DAY
01

Digital Transformation Principles

What digital transformation actually means for public services — beyond the buzzwords to practical action.

  • Digital transformation in public sector
  • Welsh Government digital strategy
  • Change management essentials
  • User-centred service design
  • Digital maturity assessment
  • Building a business case
LAB
Assess the digital maturity of your organisation
DAY
02

Data Governance & GDPR

Public sector data carries unique responsibilities. Governance frameworks, GDPR compliance, and safe data handling.

  • Data governance frameworks
  • GDPR for public sector
  • Data Protection Impact Assessments
  • Information asset registers
  • Subject access requests
  • Data sharing agreements
LAB
Create a Data Protection Impact Assessment for a real scenario
DAY
03

Microsoft 365 for Public Sector

Teams, SharePoint, OneDrive and Outlook — configured specifically for how public sector organisations work.

  • Teams channels & governance
  • SharePoint document management
  • Shared calendars & booking
  • Outlook rules & delegation
  • OneDrive security settings
  • Information barriers & sensitivity labels
LAB
Design a Teams workspace for a department with proper governance
DAY
04

AI in Healthcare & Public Services

AI opportunities and risks specific to healthcare, social care and public administration — realistic, not hype.

  • AI in NHS Wales (current state)
  • Clinical decision support
  • AI for triage & scheduling
  • Ethical AI in healthcare
  • AI risk in public services
  • Procurement of AI tools
LAB
Evaluate an AI tool for a specific public sector use case
DAY
05

Power Platform & Service Design

Build citizen-facing digital services using Power Apps, Power Automate, and proper service design thinking.

  • Power Apps for citizen services
  • Power Automate for approvals
  • Forms & data collection
  • Accessible design principles
  • Pilot testing & iteration
  • Implementation planning
CAPSTONE
Build a citizen-facing digital service prototype
// What you'll walk away with

Three real projects. One transformed CV.

DELIVERABLE_01

Digital Transformation Roadmap

A documented roadmap for digital improvement in your organisation — with priorities, timelines and business cases.

DELIVERABLE_02

Data Governance Framework

A DPIA, information asset register and data governance policy tailored to your public sector context.

DELIVERABLE_03

Citizen Service Prototype

A working Power Apps prototype for a citizen-facing service — something you can demo to your leadership team.

// Is this for me?

Honest about who this works for.

Best for: NHS staff · councils · housing associations

This is for you if…

  • NHS Wales staff at any level wanting digital confidence
  • Council or housing association employees
  • Admin, clinical or operational staff in public sector
  • You want to lead digital change in your organisation
  • You work with patient or citizen data and want to handle it better

This is not for you if…

  • You work in private sector and want generic digital skills
  • You're already a public sector IT specialist
  • You want deep coding or development skills
  • You need certification-focused training

Your next chapter starts a week on Monday.

Five days is all it takes. Reserve your spot on the next cohort.